Payment, Subscription, Cancellation and Refund Policy
This policy explains how billing works at MELUAURE: how plans are charged, how renewals and cancellations are handled, and when refunds apply. It is designed to be clear and free of surprises, in keeping with our approach to fair pricing.
Plans and pricing
MELUAURE offers Static ISP, Rotating Residential, Mobile, and Datacenter proxy plans, along with Custom Enterprise plans. The price and included allowance for each plan are shown before you purchase. Prices are stated exclusive of any taxes that may apply in your jurisdiction.
Billing cycle
Plans are billed in advance for the period shown at checkout, typically monthly. By subscribing, you authorise MELUAURE and its payment processors to charge the applicable fee at the start of each cycle using your selected payment method.
Automatic renewal
Subscriptions renew automatically at the end of each cycle so your service continues without interruption. The renewal charge equals the then-current price of your plan. We will make the renewal date visible in your account.
Cancellation
You can cancel at any time before your next renewal date, either from your account or by contacting us. Cancellation stops future charges; it takes effect at the end of the current paid period, and you keep access until then. We do not impose cancellation penalties or require you to explain why.
Refunds
If the service does not work as described and our team cannot resolve the issue, you may request a refund for the current billing period. Refund requests should be made within fourteen days of the charge in question. We review each request in good faith and, where granted, return funds to the original payment method.
Refunds are not available for bandwidth or IP allocations that have already been substantially consumed, or where the service was used in breach of our Acceptable Use Policy.
Failed payments
If a renewal payment fails, we may retry the charge and will notify you. To protect the network, service may be paused until payment succeeds. Prolonged non-payment may result in suspension or termination of the account.
Price changes
We may adjust plan pricing over time. Any change to the price of an existing subscription will be communicated in advance and will take effect from your next renewal, giving you the chance to cancel before it applies.
Enterprise terms
Custom Enterprise plans may be governed by a separate order form or agreement that sets out bespoke pricing, billing, and refund terms. Where such a document exists, it prevails over this policy to the extent of any conflict.